All of a sudden, why can I not text or call and my Koodo bars at the top of my phone are very light unlike normal?

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  • Updated 3 weeks ago
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When I tried to text today (green text) it said not delivered, then when I went to use the phone, it said “call failed” . I cannot send or receive phone calls AND texts!! My plan also still has $30 on it as well and I have a bit of LTE data still. Can you fix this?? I have had so many problems with Koodo :(
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abigail

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  • confused , angry:(

Posted 4 weeks ago

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Dinh, Mobile Master

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hi abigail,
Where are you staying now? there was an outage today in some areas. I would suggest you restart the phone and see if it help.
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Allan, Mobile Master

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The outage was from 12:45-3:19 EST in Ontario, Quebec and Atlantic Canada. Using your Koodo's services during those times may have affected your usage.
Try power cycling your phone like Dinh mentioned above.
(Edited)
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Bernard, Official Rep

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The outage lasted 36 minutes, although people would have to restart their phones to refresh the switch. 

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