Alert Ready program compatibility

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  • Updated 2 months ago
Just wondering if other LG phones are going to be added to the Alert Ready program. We have 3 LG phones and none are on the list of compatible phones.
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Pat

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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More phones will be added, not sure which ones yet but there will be more to come.
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David, Mobile Master

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Go to alert ready.ca, and look at the phones supported by other carriers, and you will likely be able to gather which phones will likely be added.
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Scamp Cooke

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I need a real person to contact me immediately 778-677-8792 thank you
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Scamp Cooke

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I have been trying to get through to you people for 2 days now maybe another company would be more accommodating?
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David, Mobile Master

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You realize this forum is populated by other customers who stop by to help out, right? None of the regulars here have any ability to offer help beyond answering questions you post here.

BTW, posting your phone number is a great way to attract spam calls. Just sayin'.
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rikkster, Mobile Master

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TELUS has a slightly greater variety of devices listed that are Alert Ready. 

https://www.telus.com/en/on/support/article/alert-ready-wireless-public-alerting-wpa#fn

Check your phone (Android devices only) to see if it includes the feature 'Cell Broadcast'. This is how Alert Ready messages will be delivered by the carrier and received by your device. If the feature is present on your device, this confirms compatibility. (Compared a Galaxy S5 Neo which doesn't have Cell Broadcast to a Galaxy S7 that has Cell Broadcast - the S5 Neo is also not in Koodo's Alert Ready compatibility list).

To access the Cell Broadcast feature, tap the SMS or default Messages icon. Tap the menu icon (three dots in upper right-hand corner of screen) and select Settings. Select 'More settings' and you should see the Cell Broadcast option. 

In most cases, Cell Broadcast is disabled by default. In a live chat with a TELUS rep, I was told that Alert Ready messages would automatically arrive at a persons phone. Without Cell Broadcast enabled, I don't see how this is possible especially if a specific channel is used for these broadcasts. I would enable the Cell Broadcast option if it is disabled.

(Edited)
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David, Mobile Master

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@rickster,
    I believe the information you have posted applies to the USA product, which does allow for emergency alerts to be turned off. I understand Canada's Alert Ready uses a different process to notify, and does not use SMS channels, which is one of the reasons it is only available on LTE-ready phones, and is not available equally on all carriers yet.
Similarly, This thread discusses why similar notification options are not available on iPhone.
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FarStrider

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Its based on the US WEA standard(which uses cell broadcast) but crtc is requiring that it be lte devices loaded with a proprietary version of the standard