Alcatel ontouch pixi 3(4) prepaid phone repeatedly turning on and off but not loading

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  • Updated 2 years ago
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i bought this phone brand new, used it for ,aybe 5 hours! when i turned it on today all i got is a flashing start screen that will not load. I have tried factory reset but the option screen will not stay open for me to choose factory reset, i have removed my battery and sim card to no avail.Also have let the battery die completely and it just start flashing as soon as it is plugged in . HELP!
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Ellysha Steeves

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Ellysha,

Seems like the phone itself is defective. I'd contact the seller who sold you the phone for an exchange. 
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Ellysha Steeves

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thanks! however my hubby did'nt keep the receipt so im outta luck!
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Mathieu, Mobile Master

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Then try contacting the manufacturer directly and explainning them your situation. Maybe they can help you out!
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Melissa, Employee

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Did you purchase your phone from Koodo or from a third party? Every phone comes with a one-year warranty, and you can find more info here -> http://koo.do/JVO5Mk

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