Alcatel Idol One Touch X Contacts Page Freezes

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  • Updated 3 years ago
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This is happening more and more often. My Alcatel Idol One Touch X is freezing when I go to my contacts page. Sometimes it won't go to the contact when the contact is touched, and sometimes it will but will freeze if I touch the phone to make a call or the message icon to send a message. Also, once in a while when I touch the screen anywhere and anyplace on the phone, it doesn't do anything as if its not registering my touch. My husband purchased the same phone just recently and it does the same thing? Is this a faulty phone?

I tried turning the phone on and off but it doesn't make any difference. Its getting the point I can only use the dial pad to make calls. Now that is not good.
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Kate Morgan

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Posted 3 years ago

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Chad Burr, Mobile Master

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Are we talking about the idol x+? Do you and your husband have a lot of contacts?
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Kate Morgan

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Yes.. and we don't have too many contacts. I am still trouble shooting the issue so hope to figure it out. I find that its usually just a matter of getting to know the phone but the freezing really has me puzzled.
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Yannick

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Hi Kate, if you can, the best would be to go to a Koodo store and let a rep have a look at your phone. You can try a factory reset but you should back up your phone as it will erase everything inside. If the phone needs to be sent out for repairs, the rep will be able to help you. You can find more information here: http://koo.do/JVO5Mk. Thank you!

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Kate Morgan

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Thanks... that is a good idea. We will do it. ;-)

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