If I'm not mistaken, the SIM card tray is located under the battery on this phone. Remove the battery cover and the battery. With the brass coloured contacts facing down and the angled edge towards the top of the phone, slide the SIM Card into the SIM Card tray. There is another slot above the SIM card tray for a microSD card, which is used to expand the phones' storage. Is there any chance you may have inserted the SIM card incorrectly?
After the first attempt at placing the sim card , I Looked online and followed the instructions in the photo. I had been placing the sim card in the right place all 3 times.
it slides in under a silver colored bracket with the angled edge towards the top of the phone. I still get the same message, no sim card.
Its been 2 weeks since koodo said they would send me a Purolator envelope. I still haven't received an envelope and I am STUCK WITH A PHONE THAT DOES NOT WORK. NOW ITS OUTSIDE THE 15 DAYS BECAUSE U TOOK TOO LONG TO SEND ME AN ENVELOPE. WHERE IS THE ENVELOPE TO RETURN THIS STUPID PHONE AND I HOPE I AM NOT BEING CHARGED FOR THIS MONTH OF SERVICE THAT I CANT USE MY PHONE.
Going by the notes on the tracking info., they'll hold it all week but will return it back to us if it's not picked up by this weekend.