airtime charge but I did not pass the minute limit

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Hi there

my number is (REMOVED)


Koodo has charged me $49 for Airtime minutes. but I have not passed the limit for airtime.
it did charge me for last bill also which that one was ok but this new bill is not because I did not use more than my 300 minutes.

I even checked my previous, current, and even two month ago cycle but there was not any charge for any minute.    


Would you please check my profile!
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Ellie

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Posted 2 years ago

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giavau

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Give customer service a call, I find they are pretty helpful. They can reverse the charges if that the case. I've dealt with them in the past, very commodating I haven't call them a while regarding charges Not sure if they are good as they were.
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Melissa

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First please remove your phone number on here as this is a public forum and you don't want spam lol. Possibly maybe some long distance charges? Check your bill details and see.
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Ellie

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yes it was copy from my email to customer service and I forgot to remove the number. how can I remove it here?
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Ellie

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yes it was copy from my email to customer service and I forgot to remove the number. how can I remove it here?
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Dennis, Mobile Master

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Hi Ellie,

I removed the number for ya!

Before you call Koodo, what does the detailed billing say on your PDF eBill?

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