Air time overage problems

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I am being charged airtime even though I've only used up 60 min. of my 200 min. plan. I've been charged $2.00 for 4min of calling? Why is this happening
Photo of TriggerHappy .

TriggerHappy .

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
USA call?
Photo of TriggerHappy .

TriggerHappy .

  • 90 Points 75 badge 2x thumb
I live 2 hours away from the US border and the call was 100ft away from me
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
I meant "call to a USA number"?
Photo of BobTheElectrician

BobTheElectrician

  • 67,712 Points 50k badge 2x thumb
Check your usage in self-serve. Do you live/travel near the US border? Your phone may be locking on to a stronger US signal and roaming may be kicking in even though you are calling in Canada.

If this is the case, Koodo normally will reverse the charges if you call *611. You can then set up your "mobile networks" to log onto Koodo only, and ignore the automatic setting.
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
The problem with that theory is that it would cost more than $4 for 2 mins roaming without a plan:

http://help.koodomobile.com/my-bill/charges-explained/long-distance-and-roaming-charges
Photo of TriggerHappy .

TriggerHappy .

  • 90 Points 75 badge 2x thumb
i live 2 hours away from the US border and  the call was 100ft away from me
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Did you just start your service or recently change your plan?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
It's probably proration, like Chad said. Check page 3 of your bill. Do you see 2 lines in the date section? It will show the activation date to your cycle date and then the following month under it. That means you only had a small amount of minutes to use during the first month.
Photo of Carmen Laht

Carmen Laht

  • 80 Points 75 badge 2x thumb
How do I get my money back if I was prorated unknowingly?
Photo of Mayumi

Mayumi, Mobile Master

  • 112,530 Points 100k badge 2x thumb
Can you start your own post using this link?
https://community.koodomobile.com/koodo/topics/new

And we need more info about your issue.
What plan do you have and when did you change your plan?

"... if I was prorated unknowingly?"
It happens when you change your plan in mid billing cycle or when you first sign up.
(Edited)