after reseting

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  • Updated 2 years ago
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motog 3 rd gen, ived reset my phone and it dosnt accept mi connecting info so i cant use it
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Carole Rapatel

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Posted 2 years ago

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Chad Burr, Mobile Master

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What connecting info are you referring to?
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Carole Rapatel

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my gmail account
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Chad Burr, Mobile Master

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What error are you getting?
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Carole Rapatel

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i am getting google dos not accept my conneting info , ''the device was reset to continue sign in with a google account that was previously on this device'' i enter it doesnt accept it, ask me an other one, i do, do not accept
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Carole Rapatel

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i am getting google dos not accept my conneting info , ''the device was reset to continue sign in with a google account that was previously on this device'' i enter it doesnt accept it, ask me an other one, i do, do not accept
(Edited)
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Carole Rapatel

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that was previously synced on this device
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Carole Rapatel

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please sign in with the info of previous the owner of this device, its me, but do not accett info
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Chad Burr, Mobile Master

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On a computer, verify that the password you're using is correct
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Carole Rapatel

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i did and i have everything good, but if i call mi number whit a other phone it still say the number is wrong and thats why i did reset it, it is a new chip whit the same number but it seem that the problem is not solve, i thing my error was that i did erase some memory cache to get more space in my phone, it appears that to reset did not solve the problem, but i have to wait up to 72 hours before google accept mi idi and give me access to my phone, i will see at that moment, thank you, if you know what i should do to correct the first problem i appreciate,
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Carole Rapatel

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i don,t get an answer with the link. why do you tell me mi account google have nothing to do with the service, it wont let me access my phone
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Chad Burr, Mobile Master

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You're locked out of your phone?

The link I gave you Is the French community. I figured you might be more comfortable in French.
(Edited)
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Carole Rapatel

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 no anwser from french community, forget it, thank you

yes locked out of mi phone!!
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Anna

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Hello Carole! You did receive answers in the French community :)
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Carole Rapatel

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only one and irevelent...

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