Advertised Plans not available for Iphone

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Why are the advertised monthly plans not available for my Iphone?
One of the new plans is 10% cheaper and offers more minutes/data, but it is not available when I select my phone type.
This seems unfair, and they try to prevent you from asking questions by charging a service fee if you call to ask about this.
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William Okanik

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Posted 3 years ago

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Cameron Jones

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To access the new plans and you have a tab balance, the tab balance has to be paid off first. If this is what you want, calling in a rep can help you out with this
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William Okanik

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I have owned my own phone at all times with Koodo, so I do not have a tab balance.

Will I be charged the service fee if I call about this?
Will I retain m 10% discount with the new plan?
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Cameron Jones

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No because you can't do this in self-serve and no you won't retain
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Subaru_Andy

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The new plans already include the 10% discount.. Seriously can somebody make sticky on this?
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Cameron Jones

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Subaru_Andy post it as an idea!!
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David, Mobile Master

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No, and no.
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Ahmad

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You will not receive an extra 10% off if you switch to one of the new plans. The 10% off is built into the plans. So the price you see is the price you will pay.

You won't be charged to call-in to make the change since you can't do it on self-serve.

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