Trying to change address but Self Serve says it's invalid

  • 2
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I have been trying to change my address using valid information, but it still declines the address as a false one. What should I do?
Photo of Maria Boucher

Maria Boucher

  • 80 Points 75 badge 2x thumb
  • indifferent

Posted 5 years ago

  • 2
Photo of MatB


  • 32,478 Points 20k badge 2x thumb
If you're new customer wait to receive first bill, else check postal code spelling, otherwise call *611
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
It means that the automatic verification of the address through the canada post system is failing. Customer service can force it through. If you're concerned about service charges, let them know that you already tried through self serve and it wouldn't allow the change. In such cases any applicable charges can be waived.

This conversation is no longer open for comments or replies.