Address Change

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  • Question
  • Updated 5 years ago
  • Answered
Why does it take Koodo so long to change an address? I changed mine 3 months ago and it still goes to my old address!
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Susan MacSween

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  • frustrated

Posted 5 years ago

  • 1
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Paul Deschamps, Mobile Master

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How did you change it? Is it displayed in your self serve as your new address?
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Timo Tuokkola, Mobile Master

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An address change goes into the system the same day it's requested. If mail is still going to your old address the change did not go through and you will either need to change it through self serve or call in to do so.

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