Additional Charges

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  • Updated 11 months ago
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I have an extra charge of 50 cents (no, not a lot) for "Additional Charges" . When I look at the calls made or received I see one call in the middle of the cycle is randomly $0.50.  It is on a Sunday (nights and weekends free) to a local number and I did not exceed my 100 minutes for the cycle.  Other calls to that number have no charge.  Any ideas what is going on or how to get it changed?  Thanks.
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SB

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Posted 11 months ago

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Sophia, Mobile Master

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Did you check page 3 (and onward) of your PDF invoice if perhaps a call was made to a number abroad, or to a premium paid number?

What are the first 3 digits of the number that was charged the 50 cents?
(Edited)
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SB

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It was to my husband's cell, as were many other calls that weren't marked as long distance.  
For 50 cents I'll ignore this once, but hope it doesn't happen again.  Thanks!
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Goran, Mobile Master

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Those are unfortunately very difficult to find. Without finding out directly from a Koodo Rep, it turns into trial and error seeing which places you can call without long distance.

If you are not in your local calling area, you will be charged.
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David, Mobile Master

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 And if I am out of my "local" area, if I call someone in the new area, is that then a local call?
Yes, as long as they have a phone number from the local area.
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Goran, Mobile Master

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My mistake:

"For outgoing calls

An outgoing call is a call sent from your Koodo phone. Your outgoing local calling area moves with your physical location. If you dial a phone number that is local to your physical location, it’s considered a local call. If you dial a phone number that’s long distance to your physical location, then it’s a long distance call. Your own number doesn't matter!"
https://www.koodomobile.com/help/long...

Also in the same link (helpful and not at once):
"What’s long distance and what’s not?

Your local calling area is generally the same as your home phone."
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David, Mobile Master

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Your local calling area is generally the same as your home phone."
Yeah......, no.  The local calling area for my landline is about a 10 - 15 km radius. The local calling area for my cellphone has a radius of about 100km.  While the Koodo quote may be relatively accurate in some situations, it definitely does not apply in all, as @Goran states.
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SB

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Thanks everyone!