Additional Charges!!!

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I just got back from Florida after having purchased a texting package so I did not incur any additional charges but here I am sitting with a $250 bill!!! Can anyone tell me if facetime uses "airtime"??? I thought it was wifi and why would I not be warned by Koodo's system of "shock free data??
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Nancy Dalgard

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Posted 1 year ago

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Goran, Mobile Master

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Shock free data is primarily for domestic data use.

Look at page 3 of your bill to see exactly what the charges are for. Facetime uses data, not minutes. Are you sure you didn't use Facetime at any point without being connected to wi-fi? Do you have wi-fi assist disabled? If not, if it determines your wi-fi network connection to not be strong enough, it will switch to network data in order to maintain a "strong" connection..
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Bernard, Official Rep

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Nancy, the majority of the expenses are actually coming from making/receiving calls. 



Facetime would use data, but those charges were limited to only $15.
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Nancy Dalgard

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I had my roaming turned off so how is it $90? And would someone from there not have sent me a message telling me of the exhorbanant charges?
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Goran, Mobile Master

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Perhaps you had roaming data turned off, but if you make a call while in the US, the pay per use rate is $1.50/min. 60 minutes time $1.50 comes to the $90 charge you see above.
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Nancy Dalgard

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But I don't understand. I did not make any "traditional" phone calls from my phone. I did use facetime and bbm chat online. Do I pay if they call me or I call them? There are 3 calls to my own number.
 
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Goran, Mobile Master

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Incoming calls are not free while roaming unless part of a roaming package you purchase. If you didn't make callas but you received calls, you would still get charged.
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Nancy Dalgard

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You guys always text me to say Welcome to the USA and Welcome Home and let us know all the time about shock free data. I don't think it is a stretch to have a message saying something about roaming. :(
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Bernard, Official Rep

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Nancy, just a heads up, you are not on one of our shock-free-data plan either. You have a 4 year old plan from 2013. 
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Nancy Dalgard

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I don't know how that is possible because I just got a new phone and had to renew my plan. I am not even sure what that means but nevermind because it is just making me irritated. I will know better for next time.
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Dennis, Mobile Master

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It looks like you had 60 minutes of phone calls (incoming or outgoing).

Do you not remember talking on your phone for this amount of time?  it should be on your Phone app's call log
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Bernard, Official Rep

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That turned off your data. To have absolutely no connection to any network your phone would have to be on airplane mode. The phone worked to make and take the calls Nancy so that means it was connected to a US network. Notification are sent for data overages not for minutes.