additional airtime minutes

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Why is it I have the most expensive plan which includes unlimited airtime in canada and I've been charged an extra $80 for additional airtime
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tawney

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  • pissed

Posted 2 years ago

  • 1
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Chadwick, Mobile Master

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Could you please tell me what plan you have. Also. have you traveled outside of Canada?
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Ivan, Mobile Master

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Have you been close to the border at all? You could have been roaming without leaving Canada.
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Bernard, Official Rep

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@ Tawney Do you have multiple users on your account? If yes, does the other person have unlimited airtime as well?
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Timo Tuokkola, Mobile Master

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If you activated call forwarding, that would also be charged as additional airtime unless you have the call forwarding add on.
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tawney

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I'm on the unlimited calling and 5 g data I've never been out of my town and it's north of Toronto so far from rhe border I'm the only user and have never had to use the call forwarding add on I haven't done anything different this month than I have the last year that ive had the phone
(Edited)
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Bernard, Official Rep

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Because this is an open forum we can't discuss the exact details of your account. That said there are 2 users, and based on that, there is an explanation for why your bill is as high this month as it is. By all means give us a call and we can tell you exactly what is happening. I hope this helps.
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tawney

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Is there a number I should call or just the koodo help line
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Bernard, Official Rep

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It was nice chatting with you Tawney over the phone. Hope it cleared things up. All the best!

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