Add ons *not* loading to cart

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  • Question
  • Updated 2 months ago
My cell phone bill was really high (going over minutes). I'm trying to add on unlimited minutes for $20.00 but it doesn't load to my cart. Any ideas on how to fix this..?
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Melanie Karas

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Posted 2 months ago

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Allan, Mobile Master

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If you already have an account you don't add add-ons to your cart. You want to login to self serve, click view rate plan, manage add-ons and then choose the one you want there.
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Melanie Karas

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Thank you! But in the manage add-ons they don't list unlimited calling as an option...
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Robert, Mobile Master

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Then it might be a bug worth reporting to Koodo.