Add Ons- cannot make changes

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Now available on Self-Serve

I am trying to remove an add on-each attempt results in "an error has occurred-please refresh the page or try again later"-I have tried at all times of the day and tried 5 times now and I am still not able to make the change??
Photo of David Chauvin

David Chauvin

  • 100 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 75,642 Points 50k badge 2x thumb
Which add-on David?
Photo of David Chauvin

David Chauvin

  • 100 Points 100 badge 2x thumb
it is an insurance add on $7.00/month
Photo of Bernard

Bernard, Official Rep

  • 75,642 Points 50k badge 2x thumb
You'll have to call in for that David. It cannot be removed online. It's a third-party offering and unfortunately it requires a call.
Photo of David Chauvin

David Chauvin

  • 100 Points 100 badge 2x thumb
so that means I will have to pay $10 to remove this??? The agent indicated that I could remove this at any time....it leaves a sour taste.
Photo of Bernard

Bernard, Official Rep

  • 75,642 Points 50k badge 2x thumb
No. There is no service fee for something you cannot do yourself online.
Photo of David Chauvin

David Chauvin

  • 100 Points 100 badge 2x thumb
Thank You Bernard...that is reassuring and helpful.

This conversation is no longer open for comments or replies.