add ons

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  • Updated 2 years ago
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Adding "Add ons" function not working this morning?  I'm trying to add on monthly call forwarding to my two numbers (which I've done many times over the years when I travel, so familiar with it), both via the website and via the app, the website only shows me one possible add-on "Data Block w/Pic Msg", and the app just gives me an error "we're unable to process your request" - any help, even if knowledge that this is a temporary problem?
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James Reed

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Posted 2 years ago

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Bernard, Official Rep

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James, is the account under your name? And what city are you in?
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grampad

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I found call forward under Other in add-ons using the App. Is this where you were having an issue?
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James Reed

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Bernard: Account is under Louise (my wife), we each have a number under that account ; I'm in Toronto

grampad: Yes, after selecting it, I then get an error.  Via the web page, I only see the add on as indicated in attached
(Edited)
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Jason Roche

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Not working in Nova Scotia either, and I would rather not be charged to make the change with a call
(Edited)
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rikkster, Mobile Master

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If it's something that is beyond your control (such as this), then there's no charge for the call. Just explain to the rep what's going on and they should be able to help make the change. Just to be certain, confirm with the rep that you are not getting charged for the call.
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Bernard, Official Rep

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@ infamousone Still trying to find a pattern, have not yet found root cause.

@Jason I see you changed plans today, what were you trying to add that didn't seem to work?
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Jason Roche

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The $20 Unlimited Anytime Minutes add on to that same plan/phone #,

My add on screen looks that same as posted above.

(Edited)
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infamousone

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Since the app says 'no financial data', I wonder if removing pre-authorized payments and adding them back may fix the problem(s)?
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Jason Roche

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Just checked this morning, and it finally works.
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Goran, Mobile Master

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Awesome ! Glad to hear it's all good now

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