Add on troubles

  • 1
  • Question
  • Updated 6 months ago
I topped up. $60. Have $45 baseplan. Shows the same plan under my add one. When I try adding talk booster 100. I get this message ValidateAndUpdateOptions/Balance_9ValidateAndUpdateOptions/Provisioning_-1. Account says 30$ Balan e which is wrong. How do I fix this?
Photo of Barbara F

Barbara F

  • 70 Points

Posted 6 months ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Unfortunately, we cannot see your account. I advise you to send a private message to Koodo via Facebook or Twitter, so that a Koodo rep can investigate.
Photo of Robert

Robert, Mobile Master

  • 106,468 Points 100k badge 2x thumb
Expect that there might be some days before you get an answer. 
Photo of Dennis

Dennis, Mobile Master

  • 196,120 Points 100k badge 2x thumb
Did your baseplan renew?