I'm a long-time Kood customer, and I just bought a new phone at the Koodo store. The new phone has visual voicemail, so I want to add this feature to my plan. Self serve says I can't make any changes for 14 days... is there no way to purchase this add-on without waiting 14 days?
The system doesn't allow it I guess. I thought add-ons don't count towards that limit but I guess they do. You could try sending a private message to Koodo via Facebook Messenger or DM via Twitter to see if they can do it.