active my new number but still no service

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  • Question
  • Updated 5 years ago
  • Answered
i just active my number online and followed all the instructions. it shows my name and data online but there is still no service on my iphone 4. what should i do?
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Yeesuet Wong

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Posted 5 years ago

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Sophia, Mobile Master

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Oh sorry to hear that, Yeesuet! Did you buy the iPhone from Koodo or is it an unlocked version? Is it prepaid or a plan?

Try switching off your phone for a minute, remove the SIM card as well and then put it all back together - see if that solved it for you :D
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Timo Tuokkola, Mobile Master

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go to settings->general->cellular and make sure enable 3G is on.
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Sophia, Mobile Master

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(totally off topic): wow Timo you have the most appropriate avatar ever... is there anything you don't know about phones? :D
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Timo Tuokkola, Mobile Master

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Very little that directly affects connecting to Koodo's network. ;-)
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Paul Deschamps, Mobile Master

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You definitely are a mobile jedi master sir

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