activation saying top up voucher isnt enough. but its more than enough!

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  • Updated 5 years ago
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i just bought a $50 top up voucher to pay for my activation. after i hit activate account it keeps saying that the card im trying to use doesnt have enough on it to continue. im getting really frustrated because the vouchers amount is $50 and my total only comes to $30. i NEED a cell right now as i have no way of making any calls.. can anyone help?
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Kassandra Therrien

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Kassandra,

Something sounds very strange here... let me try to see possible causes and solutions. First, even if Koodo made a mistake (not very likely, but you never know), you can still make calls.

Say Koodo made a huge mistake and only topped you up with $30 instead of the full $50 you bought, you can still buy the $25 top up voucher, that gives you 500 minutes to get you going.

As for possible causes of your "missing" $20, I really can't say, you should call Koodo (*611) and ask them to explain what happened to your voucher, none of us here can see inside your account :(

What base plan did you you chose? If your base plan had expired and if it's the $15 one, first the base plan would be activated (using $15) before you can use the rest for a booster. That doesn't explain the difference of $20 though... you're best off to call them directly!

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