Activating Prepaid Stuck on Step 3

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  • Question
  • Updated 8 months ago
I am stuck on the page where it shows an image of the different prepaid plans. There is an asterisk saying *Required field but there is no field to select from on the whole page.

The continue button is greyed out as well.

Help please. Thanks
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Steph

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Posted 9 months ago

  • 1
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Sophia, Mobile Master

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What browser did you try, Steph? You might want to see if another browser allows you to continue, or otherwise clear all your cookies (or start an incognito session, that would work too). Let us know if you can proceed that way!
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Steph

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I have tried with Firefox, Chrome, Safari, Microsoft Edge with the same result. Also tried in Incognito and Private browsing.

Thanks
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S M Reza Tayyebi

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Hi I have same problem ,Facebook & Twitter  referred me to  Koodo customer service which activation costs $15!
Did you call them ? Did they charge you for activating your Sim?
(Edited)
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Mayumi, Mobile Master

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@S M Reza
They shouldn't charge you for activation since their site is not working.
https://community.koodomobile.com/koodo/topics/prepaid-activation-problem-mvrry4snivk4a
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Steph

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@S M Reza Tayyebi
@Mayumi 

Actually they did. They substracted 15$ off the 20$ credit we are supposed to have
(Edited)
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Mayumi, Mobile Master

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$20 for SIM card and comes with $20 credit. But you need to buy a base plan.
If you want to buy $15 base plan, you can pay it from credit > $5 credit left.

If you buy $15 base plan and you still have $20 credit on your account, then it not activation fee.
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S M Reza Tayyebi

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I  called them and I mentioned the problem and the ways which Koodo community suggested but were not successful.They did not charge me.