Activating Pre Paid Sim Card Need Help Urgently

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  • Updated 3 years ago
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I just bought a Koodo sim card for my unlocked iphone 6 at the mall today. I paid $90 for the prepaid cards with an add on. The guy at the shop told me to activate the sim online. When I try to activate the sim, it asks for a payment method near the end? Why is it doing this? I've already paid!! On the receipt it gave me a pin number and a serial number but I literally cannot find anywhere where i can input these things on the website to activate the sim. This is beyond frustrating, can someone help?
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Tarik

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  • frustrated

Posted 3 years ago

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Ivan, Mobile Master

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Are you able to call customer service from another phone? If so, please call:

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Tarik

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I'll try, though I think I'm just going to get a refund. Apparently from what I've learned, you're supposed to get a signal when you put the sim card in the phone. However with my iPhone it says 'no service'. I turned the 3G on, still no luck, then I backed up my phone and restored it and still nothing. So I have reason to believe that the sim card is faulty which sucks because I really needed it today. Not exactly impressed :/
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Tarik

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it worked. I'm sorry
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Tarik

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I'm a huge noob, just restarted the phone and it works
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Tarik

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sorry sorry
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Tarik

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thank you!
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Melissa

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That's awesome ! Glad you got it going. Just so you know that when you buy a top up card for prepaid they are non refundable and I believe SIM cards are too.
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Yannick

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We are glad to see it's working now, Tarik! Welcome to Koodo Mobile :) Have a great day!

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