activate phone

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

How do I activate a phone and change the name on the account? It was our sons phone and he has moved away.
Photo of Joe Owen

Joe Owen

  • 70 Points

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
If the account was/is under his name, he is the only one that can do an activation of a line/phone as well as authorize a name change
Photo of Frank A.

Frank A.

  • 332 Points 250 badge 2x thumb
hey joe
in this case if you want to change the name on your son's account either under your name or somebody else's name , your son has to contact Koodo authorizing or requesting a Transfer of ownership , he needs to provide the name of the person who is going to be taking over his account , and the incoming client will have to contact koodo no later that 10 days after your son places the request in order to complete the transaction.
contact #'s *611 or 1866-995-6636
(be aware that your son is the only one authorize to do this since he is the owner of the account at the moment)
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Just to add, there is a $25 fee for the transfer of ownership.

This conversation is no longer open for comments or replies.