Activate new phone

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  • Updated 1 year ago
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Ordered a phone to add it to my current account (for my sister) got the phone today. I did not receive anything with her number and i dont see anything added in my self serve account ? I thought this would have been all set up when i ordered it online??
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crystal anderson

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Posted 1 year ago

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Robert, Mobile Master

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Hello Crystal, 

Don't you have something to activate your account in the box?
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Bernard, Official Rep

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@Crystal, instructions similar to the below should have been in the box. 
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crystal anderson

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Will the phone number be on the sim card then?? I did not receive any emails at all.
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crystal anderson

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I will give this a try in a few minutes. Im still unclear how her plan will add to my account
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crystal anderson

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Am i able to just activate it at my store
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Ranjan, Official Rep

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I would suggest holding off to avoid any complications, Crystal. This should get sorted by tomorrow as the payment is now posted. I'll follow-up with the team when they're back in the office in the morning. 
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crystal anderson

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thanks for all of you help. i certainly appreciate it.  I am hoping this is all resolved tomorrow :)
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Ranjan, Official Rep

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Hi Crystal - confirming that the third line was activated early this afternoon and you should have received an email with all the relevant information. Let us know if you still have any questions or need help with anything else!
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crystal anderson

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I got the email and a phone call. Thanks for evrrything
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crystal anderson

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This is all i got i have no other information
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crystal anderson

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Also it was supposed to be an 807 area code but was given. 519 area code

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