Ack...can't send picture messages

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  • Updated 3 years ago
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Hi,

I have a plan that allows unlimited MMS and SSM. However, I am not able to send picture messages. I have Data enabled. I also use WiFi where possible but keep Data enabled as well. Is there some setting I need to adjust to make this work? I've gone over all the suggested previous questions and made the suggested APN changes and it still doesn't work. Do I need to call customer service?

Thanks for any help!

Kate
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Kate McMahon

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Does your Internet work, like can you load Web pages over data and not wifi? If not then you might have a data block on your account and you will either have to remove the data block from within your self serve account or call Koodo customer service and have them remove it.
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Kate McMahon

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I have no problem using data for other things. My daughter was watching YouTube earlier and there were no problems.
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Kate McMahon

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Sorry...to clarify...she was watching YouTube just using data not WiFI
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Kate McMahon

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Thank you for the help! Here is a screen shot from the bottom part of this settings. The top ones match the settings on that link but you'll see that I have options that aren't listed on the link you gave me. As you said, I'll call tech support of this doesn't work.
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Mayumi, Mobile Master

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I have M8 and I don't know if it makes any difference, but under APN type, try put * . That I have on mine.
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Kate McMahon

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Mayumi, you are my favourite person of the day. It worked. Thank you!
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Mayumi, Mobile Master

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Great (^_^)
I'm glad I could help.
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Yannick

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Good job Mayumi :)

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