Account will not accept payment

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  • Updated 4 years ago
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I received my latest invoice but my account says I have a "$0.00" balance and will not accept payment. Is this glitch part of weekend account maintenance or is your finance department giving me a freebee this month? :)
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Mary Read

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Posted 4 years ago

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Dennis, Mobile Master

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We can see your bill on here as we are just customers helping.

Give Koodo a call (*611 on your koodo cell) and they can look into your account.

It is very responsible of you to check your account when you think there may be an error
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Mayumi, Mobile Master

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It would be so nice if you get a freebee for any bill :D
But did you login to your self service to see an E-bill? There should be a balance due showing with detailed information unless you over paid last month.

I would wait for a couple of days and check an E-bill again. If it still $0 balance, I'll call koodo to make sure I don't owe them anything this month :)
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Mary Read

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My ebill definitely shows the regular monthly balance owing -- It's the payment section that seems to think I'm all caught up. Thanks for *611 number, Dennis...although wow, it took me about 15 minutes listening to pre-recorded messages before they let me speak to a human being. Definitely a glitch in the account which will hopefully be resolved for the next billing cycle.
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Dennis, Mobile Master

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Yea that is annoying. Just press 0 next time

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