Account on hold - Retain Voicemail??

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  • Updated 4 years ago
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If I freeze my koodoo account for travel, do I still have my voicemail active? I won't be using my plan, but I need to check if people have left me messages.
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John G

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Posted 4 years ago

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Dennis, Mobile Master

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Nope. When you are on seasonal hold your voicemail does not work
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Daniel Kim, Mobile Master

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At the moment voicemail is not active when you're on seasonal hold. If you want to keep voicemail active, you can port your number to prepaid ( the $15 base plan) which includes voicemail. Keep in mind that if you have any remaining negative tab, you will have to pay that off before you can port over.
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Paul Deschamps, Mobile Master

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So if your plan is $30 or so then it's not really worth it to do this especially since you do lose your plan when going on a seasonal hold and will have to choose a plan that is offered at the time of your return. If you have a plan from quite awhile I would really try to just keep paying your bill instead of going on a seasonal hold as plans now are quite high in comparison to what was being offered even just a year ago.

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