account log in!

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  • Question
  • Updated 5 years ago
  • Answered
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hey i have a problem logging in my account and my email don't work! so how can i reset my account password so that i can pay my phone!??
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Leon Fidele Maniraruta

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Posted 5 years ago

  • 2
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Mo D.

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Call customer service at *611.

They'll be able to reset your account for you in a jiffy.
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Mayumi, Mobile Master

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When you create your Self Service account, the system sent you an e-mail to validate your e-mail to complete/activate the registration. So check your e-mail and confirm it then try to login again. Hope it helps. :)
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Chandra Baral

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Even it's not working, fix this kinda bugs as soon as you can KOODO!
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Mo D.

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So wait, a Customer Service reset still doesn't work? What browser are you using? Try clearing your cache and trying again.
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Mayumi, Mobile Master

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I checked my self serve account and I had a no problem to log in.
But there will be scheduled maintenance to start Saturday and should be back on Sunday.
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Janet Kenny

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could some one please help me reset up my account so I can pay my bill
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Mayumi, Mobile Master

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Call customer service from your Koodo phone, *611 option 5.
Tell them you have a trouble with your self serve account. They will help you to reset your account :)

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