account balance

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

I have paid 50.18 dollars for mobile charge to Koodo mobile but my account balance is still 156.18 dollars. What happened?
Photo of Huahua Huang

Huahua Huang

  • 70 Points
  • sad

Posted 5 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,182 Points 100k badge 2x thumb
Hi Huahuna
What plan do you have? Is this your first bill?
Photo of Camilo_A


  • 31,746 Points 20k badge 2x thumb
Hi there... Probably we have not received the payment yet, remember that there is a delay for the payment to get to Koodo...

Credit Card 2 days
Western Union 2 days
Telephone/Online Banking 5 days
Money Mart 5 days
Bank ATM (registered) 5 days
Bank ATM (un-registered) 10 days
Cheque (via mail) 10 days
Bank Teller (registered) 5 days
Bank Teller (un-registered) 10 days

These time frames are approximate, like for example Credit Card, on most of the cases it goes through right away (have never seen one that takes more than a couple of seconds).

Also, it you paid after your bill was produced, it is normal to see the past due on your most recent bill, but once the payment is received, once you log into your Self Service account, you should see the real amount due...
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
*business days :P
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
It's going to be difficult to help you with this one because it's really all about your personal information such as your billing and your usage which may be hard for you to describe to us without revealing persona information. My suggestion is to go to Self Serve and check your Detailed Billing/E-Billing and see all the charges that you have been charged for. If you are still confused, then call Koodo Customer Service for they can help you directly.

Call Koodo's Customer Service free with your Koodo cell - *611

This conversation is no longer open for comments or replies.