Account wont renew

  • 1
  • Question
  • Updated 6 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My prepaid balance wasnt enough to cover my baseplan so my account was suspended 6hrs ago. I bought and uploaded the voucher and my balance is more than enough to cover it but it still says suspended. In the past i have done same thing with no issue. Thoughts i hate the thought of paying to talk to a rep.
Photo of Nat Macneil

Nat Macneil

  • 80 Points 75 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,296 Points 50k badge 2x thumb
This is an issue that you cannot resolve yourself so you won't pay to speak to a rep.

However, check again in the morning. It might work out then.

It's 9pm est now so you likely won't have a rep fix it tonight but you can send a private message to Koodo via Facebook Messenger or DM via Twitter and get a response tomorrow hopefully in the morning or call 611 at 9am.
Photo of Nat Macneil

Nat Macneil

  • 80 Points 75 badge 2x thumb
Thanks i will but its not that i wont i prefer not to. I see no reason why it worked before and not now. Further more $5 to speak to rep everytime there is an issue seems a bit much dont you think. I will check in morning and go from there. Thx
Photo of Goran

Goran, Mobile Master

  • 90,274 Points 50k badge 2x thumb
Nor do I see a reason.

I'll say again you will not get charged to ask to find out why it won't work. You cannot fix it yourself so you will not be charged.

I personally don't agree with charging but Koodo sees it as a way to incentivize customers to do things themselves that can be done in self-serve. You have already done that.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Make sure your baseplan is active. If not , choose a baseplan and restart your device

This conversation is no longer open for comments or replies.