Account won't recognize new phone

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  • Updated 3 years ago
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I swapped phones from Ace II to the Lumia 635, both different sized slots for sim cards so I got a new sim card. It will take the new sim card # but my account won't recognize the new phone, the Lumia. I can text on my new phone but no calling or internet.
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Bradley James

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Posted 3 years ago

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Ahmad

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Hey Bradley, whether or not your account recognizes your phone as the Lumia is 100% irrelevant to it working. Sometimes the system will never recognize what kind of phone it is if its unlocked phone. Is your Lumia a Koodo phone or an unlocked phone?
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Bradley James

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It's not unlocked. I just got it in the mail. I put the new sim card in it and turned it on. It's now able to text and call, but my account now recognizes the phone when I go to mobile phone, but the ESN is unknown. Is this a problem?
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Ahmad

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This is not a problem at all!:)
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Bradley James

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Alright, it just kind of bothers me that it's not how it looked before when I had the Galaxy phone on the account. Strange. Thanks Ahmad :)
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Ahmad

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It could update itself in an hour, a day or a week. It's very random. No problem!

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