I swapped phones from Ace II to the Lumia 635, both different sized slots for sim cards so I got a new sim card. It will take the new sim card # but my account won't recognize the new phone, the Lumia. I can text on my new phone but no calling or internet.
Hey Bradley, whether or not your account recognizes your phone as the Lumia is 100% irrelevant to it working. Sometimes the system will never recognize what kind of phone it is if its unlocked phone. Is your Lumia a Koodo phone or an unlocked phone?
It's not unlocked. I just got it in the mail. I put the new sim card in it and turned it on. It's now able to text and call, but my account now recognizes the phone when I go to mobile phone, but the ESN is unknown. Is this a problem?