Account transfer with same number

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  • Updated 4 years ago
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I got the ownership of my phone number transferred from someone else's name to my name. When I sign into the online account it still shows the previous name. Do I have to create a new online account for the same phone number??
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Garvin Rebello

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Posted 4 years ago

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Yannick

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Hi Garvin, you will indeed need to create a brand new Self Serve account. Even though the phone number and plan are still the same, you now have a new account number as well. Thank you!

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Garvin Rebello

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Can I use the same email address for the new account? because that is the only active email address I check regularly.
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Yannick

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You will have to use a different address as the current one is linked to the other Self Serve account. Thank you!

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