account switched from Telus to Koodo. 2 days later suspended.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
poor communication from koodo
Photo of mhonarvar1 .

mhonarvar1 .

  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,350 Points 100k badge 2x thumb
Why is your account suspended?
Photo of mhonarvar1 .

mhonarvar1 .

  • 110 Points 100 badge 2x thumb
My address did not match credit bureau address because I had just moved. I had koodo kiosk worker fax my photo ids etc. Then was told that the fax was blank. I personally faxed them from work. .. told it wasn't "clear enough". I was given an email address "smfmgt 416-yada yada @Telus. Com" no action. Called back and told it was the wrong email. Sent all information again to "fmmgt@telus.com".... been 2 weeks and no response from koodo.

I called twice this morning. First time transferred to a voice mail saying they would get back to me in 2 days. Called again and spent 20 minutes on the phone. Waiting for call back.
Photo of Dennis

Dennis, Mobile Master

  • 187,350 Points 100k badge 2x thumb
I don't understand.

If you don't pass an Initial credit check they shouldn't move you over and set you up with an account.

Is your Telus account still active?
Photo of mhonarvar1 .

mhonarvar1 .

  • 110 Points 100 badge 2x thumb
Exactly. My koodo account worked for about 2 or 3 days before I got the text saying I was being suspended. My telus was canceled.
Photo of Dennis

Dennis, Mobile Master

  • 187,350 Points 100k badge 2x thumb
If they activated you and you havent failed a payment yet then they shouldnt suspend you.

Your only option is to call Koodo and work it out.

Are you caught up on your Koodo payments?

Wait, was it 2 days or 2 weeks?  Im confused.  What was the 2 week faxing thing?  Were you still with Telus at that time?
Photo of mhonarvar1 .

mhonarvar1 .

  • 110 Points 100 badge 2x thumb
It was 2 DAYS. Not even enough time to miss a payment. I was with Telus for 5 years. The people at the store and the people at Koodo head office messed something up and I'm stuck dealing with it.
Photo of mhonarvar1 .

mhonarvar1 .

  • 110 Points 100 badge 2x thumb
Kiosk sends me to 1800 number. 1800 says they can't do anything because it's fraud management. Can't get a hold of fraud management. Looking at going to Fido now
Photo of Dennis

Dennis, Mobile Master

  • 187,350 Points 100k badge 2x thumb
Did they give you the number for fraud management?

If you go to fido, you still need to fix this so that you have an active account to port your number over.

I know it sucks but I think you have to just go through the process with their Fraud team.  Once it's fixed, make sure you tell Fido that you had just ported over to Koodo as you may need to wait a bit for the port to complete on the back end before you can port again

This conversation is no longer open for comments or replies.