Account reactivation

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I stopped using Koodo 2 years ago because I was outside the country: can I reactivate my account if I still have both the phone and the sim card ?
Photo of Nancy Petitclerc

Nancy Petitclerc

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Justin Robichaud

Justin Robichaud

  • 5,002 Points 5k badge 2x thumb
Hey Nancy!

Sorry but no you're account cannot be reactivated. You will need to take a new number and activate a new account.
Photo of David

David, Mobile Master

  • 93,696 Points 50k badge 2x thumb
The SIM card will have expired 90 days subsequent to the deactivation. You can get a fresh one from Koodo when choosing a plan.

This conversation is no longer open for comments or replies.