I am the owner of my account, when I set up my self-serve it never asked me for anything but my name and phone number. Now it says I need permission from the account owner to use the self-serve. How do I switch my account to an "Owner Account"?
You'll need to call Koodo *611 from your phone. Tell them you have a difficulty to access your self serve account. (It sound like you created your account as Manager instead of Owner) They will fix it for you :) And there is no charge for this.