account owner set up

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  • Updated 2 years ago
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I am the owner of my account, when I set up my self-serve it never asked me for anything but my name and phone number. Now it says I need permission from the account owner to use the self-serve. How do I switch my account to an "Owner Account"?
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al lanois

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Posted 2 years ago

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Mayumi, Mobile Master

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You'll  need to call Koodo *611 from your phone.
Tell them you have a difficulty to access your self serve account. (It sound like you created your account as Manager instead of Owner)
They will fix it for you :)  And there is no charge for this.

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