Account name doesn't match billing address name

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Last summer I changed my name when I got married. My account when I log in says "Welcome, Kristen Hirsch" and the account drop down on the right says the proper name. I just went to go upgrade my phone and it says my billing name is Kirsten Hirsch - typo in my first name included. That typo doesn't show up anywhere else! Is there a way to change this online? The phone systems are currently sitting at a one hour wait...
Photo of Kristen Sheppard

Kristen Sheppard

  • 150 Points 100 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 83,330 Points 50k badge 2x thumb
You might send a PM through Koodo's Facebook page with enough of your account details, and a quote of this message, and let the powers that be fix it up for you. You can then go about your daily tasks while waiting for the fix to be implemented.