account linked to anuother accound

  • 1
  • Question
  • Updated 6 months ago
problem with logging into my account, just registered but its saying my email is connected to another account. No follow up email has been sent to me.
Photo of Alex

Alex

  • 100 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of David

David, Mobile Master

  • 88,962 Points 50k badge 2x thumb
Did you just buy a phone or plan at a shop? They would have entered your email address at that location, and you should receive an email with your credential information / a link to follow to complete the registration.

If you have not received such an email in a day or two, you will need to contact Koodo to get the new account you created deleted, and the proper one registered.
Photo of Alex

Alex

  • 100 Points 100 badge 2x thumb
Yes I've had my phone for about a week or 2, without getting any sort of email from them. What times is their calling open until?
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb
Have you checked your spam folder? It might have been sent there.
Photo of Alex

Alex

  • 100 Points 100 badge 2x thumb
I have checked it once when I had gotten my phone and today, their was nothing there
Photo of David

David, Mobile Master

  • 88,962 Points 50k badge 2x thumb
Open until 9pm local time. See 'Contact Us' at page bottom.
 
Photo of Alex

Alex

  • 100 Points 100 badge 2x thumb
Ok, Thank you guys very much, you have been very helpful. Have a nice day/evening.