Account didn't cancel when I cancelled it.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

How to cancel plan. Bills have steadily been piling up since moving back to Australia in January. I was not aware of this until a letter from collections arrived at a relative's house. I thought I cancelled my plan after paying my bill in January. Apparently something went wrong. I have also received no emails from Koodo since January regarding outstanding bills, so I thought this was all dealt with. As you can imagine, a letter from collections saying I owe Koodo 158 dollars came as a surprise all this time later. I also can't find an international number to call, from Australia.
Photo of Brandon Tyler Hussey

Posted 3 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,220 Points 100k badge 2x thumb
Chances are that you didn't pay the final bill which includes any money owing on the tab if you got one. Your final bill will come by mail a few weeks after you cancel your account. Your self serve stays active for awhile to make sure you see and pay your final bill. Give Koodo a call.

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (Eastern Standard Time):

Monday − Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of BobTheElectrician


  • 67,162 Points 50k badge 2x thumb
647-788-4337 in case the toll-free doesn't work from Australia.

Also secure email:
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
I'd write to them explaining that you've left out of country and to please cancel your account

This conversation is no longer open for comments or replies.