Account Credit not received

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  • Question
  • Updated 5 months ago
  • (Edited)
Account #********

Last month, you made adjustments to this account to receive $10 monthly discount for the next 12 months. And the change worked for last months bill. However, the discount has disappeared again and the Total is back to 73.45.

Attaching our last conversation from a month ago.


Can you make the change again and hopefully this time it's permanent?

Thank you so much.
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cy8bu

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Posted 5 months ago

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Dennis, Mobile Master

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It might be better to contact koodo via private message on facebook or twitter.  koodo reps dont go through all posts on here
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Chris P, Official Rep

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Hey there! I just want to confirm that another manual credit was applied to the account. I also reset the $10 monthly discount in hopes that the error stops occurring. It shouldn't happen again however, if it does please send us a private message on Facebook https://m.me/Koodo so we can have a look. Thanks!
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Curtis Hielema

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It is not a very good idea to post your account number on a public forum.

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Chris P, Official Rep

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Great catch Curtis! I can't believe I missed that :)