account could not found when registering for self serve

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  • Question
  • Updated 2 years ago
  • Answered
I just signed up with Koodo today and I am trying to set up my self serve account but when I do so it's telling me "Account could not be found". I have followed steps in here with basic issues such as clearing cache, history, etc. I have tried multiple different browers (Chrome, I.E, FireFox) still getting the same issue. I have made calls/texts with the number I received so I know it's working properly. Any suggestions?  
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Nikki

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Posted 2 years ago

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J Harvey Shen

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SAME PROBLEM
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Chadwick, Mobile Master

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Yeah your not the only person that is having this issue today. Could be a website issue. My advice would be to email Koodo from self serve and let them know your issues.
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Nikki

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Just tried again and the issue is finally fixed.
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J Harvey Shen

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thank you i will try now
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J Harvey Shen

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works now

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