Account Cancellation

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  • Question
  • Updated 1 month ago
I need to cancel my account effective immediately. I bought a new phone & new service. I no longer want to use Koodo. I have significant concerns about poor customer service, especially nobody answering the telephone, which is ironic for a phone company.
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Victor Muliyil

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Posted 6 months ago

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Paul Deschamps, Mobile Master

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Hi Victor you'll need to call customer service to cancel your account. If you ported your number to the new service provider then that will automatically close your account with your previous carrier, in this case with koodo. If you didn't and got a new number from the new carrier than you need to call in to cancel your account.
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Victor Muliyil

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Does nobody speak English. I just said I called them & they never answered the phone.

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Dinh, Mobile Master

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You don't have to cancel, come back to the store and return the phone.
You will be free to go anywhere.
(Edited)
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Paul Deschamps, Mobile Master

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Where does it say he's a new customer to Koodo and within the 15 day return period?

Oh and they aren't answering the phone because it's closed they have hours of operations. If you can't get through then keep trying it's your responsibility unless you want to ignore everything and go to collections after you don't cancel.
Calling is the only way to cancel... Didn't realize I was bilingual I thought I wrote in English.
(Edited)
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Dinh, Mobile Master

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@Paul: His unconnected sentences "I need to cancel my account effective immediately. I bought a new phone & new service. I no longer want to use Koodo"
That made me think he was a new customer with Koodo.


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Paul Deschamps, Mobile Master

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Gotcha
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Dennis, Mobile Master

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Victor just read your first sentence and got triggered.  Your sentences afterwards was in English and very well written

 If you ported your number to the new service provider then that will automatically close your account with your previous carrier, in this case with koodo. If you didn't and got a new number from the new carrier than you need to call in to cancel your account.
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Victor Muliyil

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I have no tab. I own the phone. I just need to cancel the account.
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Victor Muliyil

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I am NEVER dealing with Koodo or Telus again.
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WAQAR VINE

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It was referral ...they customer service
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Dennis, Mobile Master

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Did you follow the refer a friend process? Did you confirm your account info after you signed up? You can also check your referral status here

https://referafriend.koodomobile.com/...
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Samah Nassar

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customer service doesn't answer at all as they know we need to cancel. very bad service.  
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Dinh, Mobile Master

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Samah,
There are many other way to contact Koodo like facebook/twitter. You could also set up call back using the chatbot at the help page.https://www.koodomobile.com/help
(Edited)
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Dennis, Mobile Master

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How the heck do you think they would know u want to cancel?