account balance

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  • Updated 2 years ago
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I am told that I have an account balance of $245 but I have paid my bill.  Is this money that I have overpaid? How can I use this balance?
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Connie Guenther

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  • confused

Posted 2 years ago

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Dennis, Mobile Master

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Where are you seeing this?

If you log into self serve and look at you r PDF ebill, what does it say?  Is there a minus sign in front of the number?
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Bernard, Official Rep

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Hi Connie. No it's not a credit. There is still an outstanding amount of roughly that amount. Last payment was in September. You current bill, what you owe, is not due till about mid October though. You are on pre-auth payments so money will come out of your account automatically.