Account balance and top ups

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  • Updated 1 month ago
I signed up for a prepaid account a few weeks ago with a base plan of $15 and 100 min talk booster at $10. I'm registered for automatic top ups at $15.

The next automatic top up is set for June 25. When I look at my account, it shows that $13.50 is due with a current balance of $1.50. Will the automatic top up pay for this on the 25th or do I pay the $13.50 now? 

Also, how is the $10 talk booster paid up? Is it only due if I use up all my minutes?

Does a bill get sent to my email address before June 25?

Thanks.
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Jane K

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Posted 2 months ago

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David, Mobile Master

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Your automatic top-up will address the $13.50. The $1.50 accumulates as a bonus for subscribing to Automatic top-ups, and can be used in the future to buy boosters.

Your Talk booster is there until you use it. You buy a new one when you are getting low.

Prepaid does not receive bills or invoices. You should receive notice of your top-up having been applied every 30 days.
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j-beda

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The 10% credit is only applied to the base plan amount and does not get changed if you change your auto top-up amount, at least that is my reading of the wording: "The 10% savings on your monthly base plan will be credited back to your account each time your base plan renews".

My base plan is $15, so I have been getting $1.50 credit each month when I do my $15 ATU. I have just switched to $20 ATU because that should come close to matching my long term booster use, but I expect I will still only be getting a credit of $1.50 each month rather than $2.00 unfortunately. Added to the extra $5 provided by my $20 ATU, my balance should increase by $6.50 each month until I use the balance to purchase a data or voice booster.
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Mats

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You should get %10 off your base plan even if you change it. So once you go a full 30 days and your base plan renews you should see $2 off instead of $1.50.

https://www.koodomobile.com/prepaid-p...
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Lily Ellis

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I can confirm that on my $20.00 ATU for my $15.00 base plan, I only receive a $1.50 credit.
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j-beda

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The "base plan" is not changing - only the ATU is. Thanks Lily for confirming that the 10% is calculated on the "base plan" and not the ATU.
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Mats

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Sorry I was thinking your base plan was changing not just your ATU amount.