Account balance and top ups

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  • Updated 2 weeks ago
I signed up for a prepaid account a few weeks ago with a base plan of $15 and 100 min talk booster at $10. I'm registered for automatic top ups at $15.

The next automatic top up is set for June 25. When I look at my account, it shows that $13.50 is due with a current balance of $1.50. Will the automatic top up pay for this on the 25th or do I pay the $13.50 now? 

Also, how is the $10 talk booster paid up? Is it only due if I use up all my minutes?

Does a bill get sent to my email address before June 25?

Thanks.
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Jane K

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Posted 2 weeks ago

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David, Mobile Master

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Your automatic top-up will address the $13.50. The $1.50 accumulates as a bonus for subscribing to Automatic top-ups, and can be used in the future to buy boosters.

Your Talk booster is there until you use it. You buy a new one when you are getting low.

Prepaid does not receive bills or invoices. You should receive notice of your top-up having been applied every 30 days.
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BobTheElectrician

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The boosters (minutes, data, roaming) don't expire unless your account goes delinquent after 90 days. Your existing balances and usage are shown on the first screen when you log in to self serve.

Automatic top-ups get done even if you have extra $$$ in your account.

Make a mental note that the amounts that Koodo reports in your on-line account are exclusive of tax, so your $15 baseplan will really cost you $17.something with applicable tax. You can check your transaction history in self-serve and see something like this over a period of time:


(Edited)
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Dennis, Mobile Master

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Just to clarify, your auto top up will always be the price of your base plan($15) and your credit ($1.50) can be used for boosters or when you have enough you can turn off auto top up for a month and the credit can be used
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BobTheElectrician

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Correction to remarks above: an auto top-up can be any user-chosen amount. It is not locked to your baseplan. Choose to go with a different baseplan and the auto top-up does not automatically adjust nor is it affected by any booster purchases; the customer should re-select an appropriate amount in the top-up window as circumstances require.  [:-)
(Edited)
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Dennis, Mobile Master

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Damn. I just learned something about prepaid
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BobTheElectrician

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A further fine point... any manual top-up does not yield the 10% credit. In the chart above the $20 manual payment in anticipation of a booster purchase did not earn an extra $2 credit. If you are pretty confident of your overall purchases over a year, then just adjust your auto top-up to earn the max credit.