accidentally transferred my number to an existing number

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  • Updated 4 years ago
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i accidentally moved my number and now two people are sharing the same number. I originally wanted to change my number. now when i click "change number" on Koodo self serve, it says "check transfer tool". i would like to cancel this and be able to change my number to an unregistered number
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Posted 4 years ago

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Mayumi, Mobile Master

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What do you mean you accidentally moved your number? Did you "port out" your number to another provider or" port in" to Koodo?

I don't think it's possible to share a number...

You can call Koodo tech support from your Koodo phone *611 option6 or 1-866-995-6636
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Dennis, Mobile Master

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If you recently ported your number over it can take 2 hours for the full port to complete which results in both phones having the same number during that time and some funny things to occur "identity crisis"

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