Accidentally requested incorrect roaming plan

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  • Updated 2 years ago
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I am currently traveling in the United States and have the ten day unlimited minutes and texting. I thought this was the same add-on I added to my account 10 days prior but accidentally texted the wrong code to 4545 (unlimited text only). I now have hundreds of dollars in roaming fees; is there anyone I can talk to in order to try to resolve this?
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Emily Durkin

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Posted 2 years ago

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BobTheElectrician

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You can try sending a private message on Koodo's Facebook page. Those reps have access to your account, but admittedly the error is not on their end, so don't bet the farm on the outcome.

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