Accidentally ordered wrong colour iPhone! Please help...

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I ordered an iPhone SE online tonight. I accidentally ordered Soace Grey, but wanted Rose Gold. Is it possible to switch before shipment? My order number is HFO17075471 ... Thank you!
Photo of courtney

courtney

  • 110 Points 100 badge 2x thumb
  • anxious

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
Have you contacted the Web Store?
Photo of courtney

courtney

  • 110 Points 100 badge 2x thumb
I just emailed them! Hoping for a prompt reply. I was sure I ordered Rose Gold,. It kept reverting back. Very frustrating. I thought it worked the last time, but I guess not.
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
I believe there is a glitch in the ordering system for Rose Gold, as you are not the first to mention it.
Photo of courtney

courtney

  • 110 Points 100 badge 2x thumb
Bah! I hope they get back to me before shipment (despite the busy season). I've been in and out of the actual kiosk 3 times, and I REALLY don't want to go back, hence ordering online. I'm without a phone, and this is just one more thing! Gah!.... Thank you for your help (and listening to me vent!) ;)
Photo of BobTheElectrician

BobTheElectrician

  • 61,556 Points 50k badge 2x thumb
From the Koodo contact us page:

Koodo Webstore:
If you need assistance with an order you placed online at koodomobile.com, contact the Koodo Webstore team at koodo.webstore@koodomobile.com or 1-844 566-3697. Please have your order number handy.
Hours of Operation:
    •    Tuesday to Friday: 3pm to 9pm EST

This conversation is no longer open for comments or replies.