accessing the network

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  • Question
  • Updated 1 year ago
I bought a prepaid plan, activated it, and signed on to self serve account some hours ago. I have a Asus Zenfone 3Max. I am trying to access the Koodo network. Using "cellular networks" I see the available networks and choose Koobo 4G. and get the answer "Can't connect to this network right now". What do I do now? Wait a few more hours?
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Don Graham

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Posted 1 year ago

  • 1
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Dennis, Mobile Master

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Try rebooting your phone
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Robert, Mobile Master

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Depending on the submodel you have some will not work with Koodo's network



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Chad Burr, Mobile Master

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Where did you get your phone?
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Don Graham

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Purchased at London Drugs, Nanaimo
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Robert, Mobile Master

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If you purchased it here, then it should work.
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Don Graham

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I appreciate the help from the "Community" but Telus/Koobo should provide a much more comprehensive set of instructions for activation.

Rebooting the mobile phone worked to the extent that I can now call out. However, when I try to phone the mobile from a land line I get the message number not in service. What to do now??
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Dennis, Mobile Master

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It looks like there could be an issue with your activation.  Please send Koodo a private message on Facebook or twitter and someone from Koodo can look further into your account.
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Chad Burr, Mobile Master

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Did you port a number in from another carrier?