ACCESSING SERVICES WITHOUT PICTURE IDENTIFICATION

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I am a long time good KOODO customer. Hoe do I now upgrade my broken phone when I do not have picture identification? I am able to answer any questions to prove I am who I say I am. PLEASE help me.
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Marnie Shepherd

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Posted 2 weeks ago

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Timo Tuokkola, Mobile Master

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How did you get an account in the first place without picture id? It's required for the credit check.
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Elinor

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I have bought two phones from Koodo and opened 2 accounts and never have I been asked for photo ID. All online.
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Bernard, Official Rep

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Indeed Elinor. There is no photo ID request online, unless there is something amiss with your account. 
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Dennis, Mobile Master

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If during delivery, you were not home (or if the delivery person assumed you were not home and didn't even make the effort to ring the door bell... It's happened to me from Canada post) you would need to pick up your package from the post office/depot, which would require photo ID
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Dinh, Mobile Master

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hi Marnie,
You could  upgrade your phone in selfserve. Who told you that you needed a picture identification to access service?
(Edited)
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Marnie Shepherd

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When I accessed my last phone update three years ago, I did not show any ID. I want to upgrade my telephone at a kiosk, using my Interac not a credit card. I understand and appreciate KOODO wants to ensure my account is secure. I spoke with someone on the telephone today and was able to establish to her satisfaction that I was who I said I was by answering security questions but she was not able to tell me how I could translate that to getting a phone without the use of a credit card. I have been a customer for 10 years and I have to get a new phone or I cannot access my service. There MUST be a way I can prove who I am to the satisfaction of KOODO so I can get a phone. PLEASE HELP!


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Timo Tuokkola, Mobile Master

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To my knowledge, accessing your account at a koodo kiosk has ALWAYS required photo id. If a rep failed to ask for it the years ago, it means that rep needs to be coached on proper procedure, not that all reps need to do the same.
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Dinh, Mobile Master

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Marnie,

You could buy the phone outright and I don't think you need to have a credit card.

However, if you would like to have a Tab (considered it as an interest free loan), you need to have a credit check. https://www.koodomobile.com/help/credit-check-requirements It is a standard procedure for various carriers.
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Bernard, Official Rep

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@Marnie, what name is the account under? Couldn't match one with the name that you used here. 

@Dinh, just a heads up Koodo stores do not sell phones outright, retailers have their own policy although it does vary from one to the next. 
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Dinh, Mobile Master

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@Bernard: Yes, I meant the phones selling @ retail price on the shelf at the store (not  Koodo kiosks)
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Dennis, Mobile Master

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How do you not have photo ID in the last 10 years?
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Marnie Shepherd

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In answer to Bernard's "@Marnie, what name is the account under? Couldn't match one with the name that you used here." I'm at marnie_shepherd@yahoo.ca.
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Bernard, Official Rep

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@Marnie, you can certainly buy many of our phones online.  Plus, if you log into your account you should see that there is a $150 discount you would get by buying online.  
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Marnie Shepherd

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Thank you for your response.

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