Access to hotmail stopped working when outside wi-fi range.

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  • Updated 3 years ago
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I have a prepaid with voice and data boosters. My hotmail works fine on wi-fi but suddenly stopped working when remote to wi-fi with message"Incorrect unernam or password". Any ideas what happened?
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Dale Reicker

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  • frustrated

Posted 3 years ago

  • 1
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Chad Burr, Mobile Master

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Have you tried reentering your login information?
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Dale Reicker

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Yes, did not help so I removed and reinstalled the email acct. Same problem.
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Hussien Fahd

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have you downloaded the outlook app
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Dale Reicker

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Not sure what app.  And why would it work for weeks and suddenly stop?
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Hussien Fahd

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i would try the outlook app (thats the hotmail app) 
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Timo Tuokkola, Mobile Master

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You said you have data boosters. Have you checked to make sure that 3G data is actually working for things other than email?
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Dale Reicker

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4G Internet access does not seem to work either.
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Timo Tuokkola, Mobile Master

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There's your problem then. What do your APN settings (Access Point Name) show?

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